FAQ

What does Aspenmark Commerce sell?
We offer scented candles for home fragrance. Our collection includes floral, citrus, marine, woody, and herbal fragrance profiles. Check each product page for its scent notes and wax blend.

What does 15.5 oz mean?
Where listed as net wax weight, 15.5 oz refers to the candle's wax content, not the combined weight of the glass container, lid, and shipping packaging.

How do I choose a fragrance?
Start with the scent notes you usually enjoy. Floral notes, citrus, marine accords, woods, and herbs offer different directions. Fragrance is personal, and scent strength may vary with room size, airflow, and use.

Are these candles made from pure soy wax?
The products shown in our collection are described as soy wax blends. A blend is not the same as 100% soy wax. Refer to the individual listing for the formulation information provided for that item.

How should I burn my candle?
Follow the instructions supplied with the specific candle, including wick care and burn limits. Use a stable, heat-resistant surface away from drafts and flammable objects. Never leave a burning candle unattended, and keep it out of reach of children and pets. Let the candle cool before moving it.

Can I use a candle around pets or someone sensitive to fragrance?
We do not describe our candles as universally pet-safe, allergy-free, or suitable for every sensitivity. Keep candles and wax away from pets and children, and discontinue use if the fragrance causes discomfort.

How should I store a candle?
Store it upright in a cool, dry place away from direct sunlight and heat. Once it has fully cooled, replace the supplied lid, if included, to help keep dust out. Do not use a lid to extinguish a flame unless the product instructions expressly permit it.

Where do you ship?
We ship to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much does shipping cost?
Standard shipping is free ($0) on all eligible orders, with no minimum purchase.

When will my order arrive?
Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated total delivery time is 4-9 business days. Our cutoff is 6:00 PM (UTC-5), Monday-Friday. Orders received at or after cutoff, on weekends, or on U.S. federal holidays enter processing the next business day.

Which carriers do you use?
We use USPS, DHL, UPS, or FedEx. Your shipping confirmation identifies the assigned carrier and tracking details.

Why is my tracking not showing updates?
Allow 24-48 hours after shipment for the first updates to appear. Contact us if tracking remains unavailable or your order is overdue.

Can I change or cancel my order?
Email us within 24 hours of ordering. Changes and cancellations depend on fulfillment status and are not guaranteed. Shipped orders follow our return process.

Can I return a candle if I do not like the fragrance?
Yes, if it meets our change-of-mind conditions. Request a return within 30 calendar days of receipt. The candle must be unused, unburned, undamaged, and complete. You pay return shipping, and there is no restocking fee. A burned candle cannot be returned solely because of fragrance preference.

What if the glass is broken or the candle arrives melted?
Do not light or use it. Please contact us within 3 calendar days with your order number and photos where safe. For confirmed damage on arrival, quality defects, or a wrong item, we pay return shipping. Do not send broken glass or leaking contents without our instructions. Your legal rights and 30-day return request period remain unaffected by the 3-day reporting request.

When will I receive my refund?
Approved refunds are credited to the original payment method within a maximum of 5 business days after approval. Contact us if the refund has not arrived by then.

Do you offer exchanges?
We do not offer direct exchanges. Return the eligible original item and place a separate order for your preferred candle.

Which payment methods are available?
Checkout may offer Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. The methods displayed at checkout apply to your order. Payments are in USD.

How do I contact you?
Email info@aspenmarkcommerce.com or call +1 (702) 289-2660. Customer service is available Monday-Friday, 9:00 AM-6:00 PM (UTC-5), and closed on Saturdays, Sundays, and U.S. federal holidays.