Refund policy

30-Day Return Period
You may request a return within 30 calendar days after receiving your order. We accept eligible change-of-mind returns and returns for damaged, defective, or incorrectly supplied products.

Change-of-Mind Conditions
Candles must be unused, unburned, undamaged, and complete with any supplied lids or accessories. Keep the original packaging where possible and use protective packaging suitable for shipping. Opening the outer packaging to inspect an item does not by itself make it ineligible for return.

A fragrance preference is a change-of-mind reason. A candle that has been lit or used to test the scent is not eligible for a change-of-mind return. This restriction does not prevent a claim for a genuine defect discovered during proper use. Damage caused by misuse or failure to follow the supplied instructions is not a product defect.

Requesting a Return
Email info@aspenmarkcommerce.com with your order number, the item, and the reason for return. For damage, a defect, or a wrong item, include photos where available. We will explain the return instructions and any prepaid label arrangements.

Contact us before sending a return so it can be identified and processed correctly. A request made within the 30-day period remains timely while we provide instructions. Keep your return receipt and tracking number.

Return Method and Address
Returns are sent by mail or parcel carrier to:
Aspenmark Commerce
300 JEFFERSON ST
PADUCAH, KY 42001
United States

Include your order number in the package. Please arrange a return with us before shipping or attempting an in-person visit.

Return Shipping Costs
Change of mind, including choosing the wrong fragrance: the customer pays the actual return shipping cost charged by their chosen carrier.
Confirmed quality defects, damage on arrival, or an incorrect item supplied by us: Aspenmark Commerce pays return shipping and provides a prepaid label or another agreed prepaid return arrangement.
Restocking fee: $0. We do not charge a restocking fee.
Original standard shipping: $0. No original outbound shipping charge is deducted from an eligible refund.

Damaged, Defective, or Incorrect Items
Please contact us within 3 calendar days after delivery so we can investigate promptly. Retain the item and packaging when safe. Do not handle broken glass unnecessarily or ship a leaking or unsafe package without our instructions. We will explain whether a return is necessary and how to proceed safely.

The 3-day reporting request does not replace the 30-day return request period or remove legal rights for a defect that becomes apparent later. Contact us when you discover the issue.

Refund Approval and Timing
After receiving a return, we inspect it and email you the approval decision. If return shipment is not required, we review the information provided and notify you of the decision. If eligibility is disputed, we will explain the reason and discuss the available resolution rather than apply an undisclosed fee.

Approved refunds include the amount paid for the returned item and its applicable sales tax. Refunds are credited to the original payment method within a maximum of 5 business days after approval. If your refund has not arrived by then, contact info@aspenmarkcommerce.com so we can trace it with the payment provider.

Exchanges
We do not offer direct exchanges. To choose a different fragrance or product, return the eligible original item and place a separate new order. Current prices and availability apply to the new purchase.

Cancellations
Contact us within 24 hours of ordering to request a cancellation. Approval depends on fulfillment status. Approved cancellations before shipment are refunded to the original payment method within a maximum of 5 business days after approval. Shipped orders follow the return process above.

Return Support
Email: info@aspenmarkcommerce.com
Phone: +1 (702) 289-2660
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.