Shipping policy

Delivery Area
Aspenmark Commerce ships to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Standard Shipping
Standard shipping is free: $0 on all eligible orders, with no minimum purchase.

Processing and Delivery Estimates
Order processing: 1-2 business days.
Transit after shipment: 3-7 business days.
Estimated total delivery time: 4-9 business days.
Business days are Monday-Friday, excluding U.S. federal holidays.

Processing Hours and Cutoff
Monday-Friday, 9:00 AM-6:00 PM (UTC-5).
Daily order cutoff: 6:00 PM (UTC-5).
Orders received at or after the cutoff, on Saturdays or Sundays, or on U.S. federal holidays enter processing on the next business day. Delivery estimates run from the applicable processing day.

Carriers and Tracking
We use USPS, DHL, UPS, or FedEx, depending on the shipment and destination. After shipment, we send a confirmation email identifying the carrier and tracking information. Allow 24-48 hours for the first tracking updates to appear.

If your order ships in separate packages, we will provide the available tracking details for each package. There is no additional standard shipping charge for split shipments.

Delays
Delivery dates are estimates. Weather, holidays, or carrier disruptions may affect transit. If we cannot ship within the promised processing period, we will notify you, provide a revised estimate when available, and offer cancellation and refund options as required by law. We will obtain your consent to an extended delay when required.

Delivery Issues
If tracking stops updating, an order is overdue, or a package is marked delivered but cannot be located, email info@aspenmarkcommerce.com with your order number. We will investigate with the carrier and work with you on an appropriate resolution.

Please bring delivered candles indoors promptly. Extended exposure to heat can soften wax. If a candle arrives melted, leaking, broken, or otherwise damaged, photograph the condition where safe and contact us. Do not light a candle in a cracked or damaged container.

Address Corrections
Check your delivery address before payment. To request a correction, contact us within 24 hours of ordering. Changes depend on fulfillment status and may not be possible once shipped. If a package returns as undeliverable, we will discuss the next step and disclose any proposed additional cost before you agree to it.

Damage or Incorrect Items
Please report damage, quality issues, or an incorrect item within 3 calendar days of delivery. Include your order number and photos where available. This reporting request does not remove your legal rights or replace the 30-day return request period. See our Refund Policy for details.

Shipping Support
Email: info@aspenmarkcommerce.com
Phone: +1 (702) 289-2660
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.