Privacy policy

This Privacy Policy explains how Aspenmark Commerce, operated by ASPENMARK 57 COMMERCE LLC, handles personal information when you visit aspenmarkcommerce.com, make a purchase, or contact us.

Information We Collect
We collect information you provide, including your name, email address, telephone number, billing and shipping addresses, order details, and customer service messages. If you create an account, we process the information needed to maintain it. Photos you send to help resolve an order issue become part of that correspondence.

Our store and service providers may collect technical and browsing information, including IP address, device and browser details, pages visited, referral information, and interactions with the website, through cookies and similar technologies.

Payment providers process payment credentials through checkout. We receive transaction information needed to manage orders and refunds, such as payment status and limited payment identifiers. Do not email full card numbers, security codes, passwords, or verification codes.

How We Use Information
We use personal information to process orders and payments, arrange delivery, provide tracking, manage returns and refunds, respond to questions, maintain the website, prevent fraud, and meet legal and accounting obligations.

Where enabled and permitted, we also use information to understand store performance and provide marketing consistent with your privacy choices. Marketing emails include an unsubscribe option. Unsubscribing does not stop essential order, delivery, or customer service messages.

Sharing Information
We share information as needed with Shopify, payment processors, shipping and fulfillment providers, and other service providers supporting the purposes described above. We may disclose information to comply with legal requirements, protect legal rights, investigate fraud, or complete a business transfer subject to applicable protections. We do not sell customer contact lists for money.

Shopify
Shopify hosts our online store and supports storefront and checkout services. Depending on the services used and your settings, Shopify may also process information for purposes described in its own policy. Read Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers for information about its processing and your privacy choices with Shopify.

Cookies and Choices
Some cookies support essential functions such as the cart, checkout, and security. Other technologies may support analytics or advertising where those services are enabled. Manage cookies through your browser and any privacy controls displayed on our website. Disabling essential cookies can affect store functionality.

Where applicable law treats advertising-related disclosures as a sale, sharing, or targeted advertising, you may request an opt-out by emailing info@aspenmarkcommerce.com or using the applicable website privacy controls. We honor opt-out preference signals, including Global Privacy Control, where legally required. Some choices are specific to the browser or device used.

Retention and Security
We retain personal information for as long as reasonably needed for its purpose, including customer support, recordkeeping, dispute resolution, fraud prevention, and legal obligations. Retention periods vary by information type and purpose. We use reasonable safeguards, but no online service can guarantee absolute security.

Your Privacy Rights
Depending on where you live and which laws apply, you may have rights to access, correct, delete, or receive a copy of your personal information, or opt out of certain processing. You may also have a right to appeal a denied request. Contact info@aspenmarkcommerce.com to submit a request or appeal. We may verify your identity or an authorized agent's authority before responding. We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising your rights.

Children and Processing Locations
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect their personal information. Contact us if you believe a child has submitted information. Service providers may process information outside your state or country, subject to applicable legal safeguards.

Updates and Contact
We may update this policy as our practices or legal obligations change and provide additional notice when required.
Privacy email: info@aspenmarkcommerce.com
Phone: +1 (702) 289-2660
ASPENMARK 57 COMMERCE LLC, trading as Aspenmark Commerce
300 JEFFERSON ST, PADUCAH, KY 42001, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.